Discovery Parks Townsville

The shower leaked and flooded The bathroom within seconds. It flooded into the kitchen. Had to use our dirty laundry of ours to soak it up alongside all the towels that were in the room. Called after hours for more towels to soak it up. Could not shower 2/3 nights we stayed. After hours staff member was rude, tried to explain it was night time and our kids were in bed. We were desperate for a shower and wanted to try be quick but it wasn't worth it. Within seconds it flooded that bathroom into the cabin. They acted like they weren't aware but behind the door and on the edge of the wall is an water damage and breaking away. They've siliconed it in hopes to figure out a cause. Extending on this. The Wall in the main bedroom on the right down the bottom in the middle of you push on it. It actually is damaged from water and is coming away from the architraves and is perishing. The bathroom was really disgusting. The toilet was dirty and had poo marks on the bowl and the seat was still had marks all over it. I purchased some cleaner from Coles as no way would my kids or ourselves just use that. Dust all over the architraves and public hair throughout the bathroom. Walls were disgustingly stained with splat marks all over it. Bugs in the kettle, and moths in one of the one of our kids room. Ended up borrowing a cot from a friend who resides in Townsville to be safe. The bed base is supported by cardboard! Avoid cabin 33. Though the neighbour said the bathroom/ cabin was pretty bad too! Would go back for the amenities, outside the cabin is beautiful and clean. Bathrooms at the pool area are spotless, the pool area is beautiful, pool is very well maintained- staff are there throughout the day, jumping pillow was a hit along with the park area. I can't respond to your reply for some reason but here is a screen shot of declining your offer to upgrade as we wanted the cabin we booked.

I tried to find opening hours on the website and wasn't successful. One booking website suggested they take check-ins to 8pm, but just on 7 they were closed. Need a big note on the door if this is unusual, or even something with the real hours clearly somewhere so I wouldn't have tried and been disappointed, I actually was after a place to park the car, sleep inside and have a shower in the morning. Easy money. I found a freebie shower further south.

Our Car broke down 40 minutes out of Townsville and had to get towed back to this amazing and big caravan park, Evelyn and the staff have just been wonderful fitting us in and understanding our situation. Wonderful swimming pools, great area for kids to play, amenities block kept very clean and cabins as well. Shopping centre across the road. Would like to say thankyou once again to Discovery parks. 👍👍👌

Stayed 7 nights in motel unit bed was good. Rooms serviced only after 7days .small cockroaches running around. Toilet didn't flush a lot of the time after 3complaints.it wasn't like it was cheap either would not stay again Garry weller stay from 16 to 23 August 2024

Absolutely great service especially Kelly front desk thank you for shuffling and fitting our 37ft in. Managers are great to talk too make you feel welcomed. Clean very quiet park. Not much lighting. Great swimming area pool and slides, playground for little ones and small jumping pillow kids say bit hard.. We would definitely stay again. Close to great pizza and Chinese behind park close to Fairfield shopping center. Thank you all.