Discovery Parks Mackay

Extremely Disappointing Experience - Would Not Recommend We stayed at Discovery Parks Mackay for over a week without any issues until Friday night, when a disaster struck. Our tent site flooded due to a burst pipe under our tent, forcing my partner, dog, and I to sleep in our car. Despite calling the emergency number several times, no one responded until much later. We even had to ask neighboring campers to help us move our belongings out of the water. When someone finally arrived, it was the groundskeeper who turned off the water and then blamed us for the flood, saying we placed our tent peg in the wrong spot—even though there were no warnings or markings. This was highly inappropriate and unprofessional, as it was clearly an issue with the park’s infrastructure. The next morning, we spoke with the manager, who didn’t offer us any help or compensation. Other campers suggested that a decent response would have been to upgrade us to a cabin for the night, but the park staff showed no care or concern for our situation. To make matters worse, when we went to the office to discuss the issue and request a refund for the nights we didn’t stay, the receptionist was dismissive and rude. She sighed while we explained our concerns, and despite initially promising to refund us for Sunday, the park later reneged on that commitment. The level of service we received was unacceptable. Not only were we forced to leave due to an issue caused by the park’s poor infrastructure, but we were also treated poorly when trying to resolve the situation. I would not recommend staying at Discovery Parks Mackay, especially if you expect any kind of support or professionalism from the staff when things go wrong.

The park is great the staff 10/10 but the park is aging although clean the cabins need attention the grounds could be amazing but the are kept but this park could be breathtaking I honestly hope the get the budget and help the need to bring this beautiful park up to modern day. I feel for the staff who do an amazing job. The kids have an array of choice for activities and for the dads and mums catch and release Barra. It's worth the stop just saying it could be so much more.

Good stay with cool facilities (pool, mini golf etc). Check in and out is easy as. First few nights we had a lot with en-suite. Was lovely and clean. Just beware of the huge mosquitos taking over if you have a site by the water haha. Our Last night we had a normal site with communal bathrooms. They smelt damp and all the doors on toilets and showers have massive gaps on either side so doesn’t provide sufficient privacy… bit of a shame otherwise would’ve been 5 stars.

The site we had opposite the lagoon meant we could look out over the lagoon and see numerous birds, which was lovely. The traffic from the road and the industrial plant operating could be heard all night long. The ensuites while clean could use a bit of an upgrade. It was a shame with the park so full that half the washing machines were not operational leading to cues. We probably won’t stay there again.

Great big Caravan park, lots of powered sites, drive through as well. Cabins and 2 amenities block, kept very clean. Also great pool for adults and kids also dog friendly. Very friendly staff.