Discovery Parks Mackay

On a lengthy trip relocating from Melbourne to Cairns with my wife, father and two dogs. We had stayed at many different accommodations... some were terrible to say the least and the customer service or lack thereof was worse. When I say that reaching Mackay to this park who had the cleanest, loveliest, immaculate cabins which allowed our dogs to stay inside was a relief I can't describe! The customer service was second to none as every staff member I spoke to was friendly, helpful, and accommodating to our needs. They even allowed us to park our big rig (truck + car trailer about 30m in length) for no extra cost. The value & experience of this place was amazing. They made a very long difficult trip a joy for at least one night on our way through! Thank you! Wouldn't hesitate to recommend to anyone!

Good sized sites. Deep pool over 2m deep. Water slide splash park jumping pillow mini golf pedal cars and a lake for fishing The kids club from 9 to 12 do great daily activities with something different each day. Nice and quiet and well looked maintained

We stayed here from the 27th of Dec 2024 to the 3rd of Jan 2025. Rooms were clean we had a double bedroom family cabin. 2 adults 3 kids. Close the Mackay Harbour and shops. Pool was amazing with a water slide to keep kids happy, mini golf, jumping pillow and a lake to fish in. The washing machines you can pay by card which was great for us. Nice big deck to enjoy the fresh air con in all rooms. We will definitely book here again. Thank you for the stay.

Extremely Disappointing Experience - Would Not Recommend We stayed at Discovery Parks Mackay for over a week without any issues until Friday night, when a disaster struck. Our tent site flooded due to a burst pipe under our tent, forcing my partner, dog, and I to sleep in our car. Despite calling the emergency number several times, no one responded until much later. We even had to ask neighboring campers to help us move our belongings out of the water. When someone finally arrived, it was the groundskeeper who turned off the water and then blamed us for the flood, saying we placed our tent peg in the wrong spot—even though there were no warnings or markings. This was highly inappropriate and unprofessional, as it was clearly an issue with the park’s infrastructure. The next morning, we spoke with the manager, who didn’t offer us any help or compensation. Other campers suggested that a decent response would have been to upgrade us to a cabin for the night, but the park staff showed no care or concern for our situation. To make matters worse, when we went to the office to discuss the issue and request a refund for the nights we didn’t stay, the receptionist was dismissive and rude. She sighed while we explained our concerns, and despite initially promising to refund us for Sunday, the park later reneged on that commitment. The level of service we received was unacceptable. Not only were we forced to leave due to an issue caused by the park’s poor infrastructure, but we were also treated poorly when trying to resolve the situation. I would not recommend staying at Discovery Parks Mackay, especially if you expect any kind of support or professionalism from the staff when things go wrong.

If have more then one car can’t park at cabin. Got to park at guest park at front. With no fence or gating. An people can park on side of road and run in to steal stuff off car. Lucky canopy was locked. Both sides where same